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Shipping Information

Overview:

  1. Shipping
  2. Delivery time
  3. Free shipping
  4. Packing
  5. Import Duty
  6. Shipping Destinations


1. Shipping:

Conversion World does ship to (nearly) everywhere in the world. We do ship of course within Germany where we are located, but also to all other Member States of the EU, the United Kingdom, the USA, Canada and Australia. A complete list of Locations to where we ship can be found down below.

We do offer these shipping services currently. Prices are per order:

Shipping services for German customers:

Shipping services for European customers:

Shipping services for customers from the United Kingdom:

Shipping services for customers from the USA:

Shipping services for customers from countries not mentioned before:

If you choose a shipping method that includes tracking, your tracking number, as well as a link to the respective tracking website, will be included in your shipment notification email.

The quality of the tracking service will vary with the different shipping methods and depend on the quality of service the respective courier provides.

With all shipping methods you will get a confirmation that your parcel has been posted and an update once the parcel has reached the country of destination. With DHL, Hermes UK and USPS you should normally be provided with further updates from the time the parcel has reached the country of destination until delivery.



2. Delivery time:

Delivery times are determined by two factors. The time we need to process your order and the shipping time itself. We strive to process and dispatch all orders as fast as possible of course and normally processing times are about 5-7 working days. Please note however that we are the smallest of companies currently and that unexpected events or a high number of incoming orders can prolong processing times significantly. (We know that sucks to be honest and we are working very hard already to become more professional in that regard, but with our current manpower there is only so much we can do about it.) We will start processing your order once we received full payment.

Shipping times depend on the shipping destination. In general, shipping times will increase the further afar you live from Germany, where we are located. Find examples for average shipping times (excluding handling times) below.

Please keep in mind that, especially with delivery to a location outside of the European Union, the delivery of your order could be delayed if it should get stuck in your countries custom controls.



3. Free Shipping:

If the value of goods you order form us exceeds a total of , your order qualifies for free shipping and you won´t be charged any shipping costs as long as you choose the cheapest shipping method available for your country. If you should choose a different shipping method, one including tracking for example, shipping won´t be completely free anymore, but the price for the cheapest shipping method will be subtracted from the price of the shipping method you choose, resulting in significantly reduced shipping costs.

For example: If you choose “Shipping to the UK” and “Hermes UK parcel (incl. tracking)” shipping would normally be . If your order qualifies for free shipping however the price for that shipping method would be reduced by (the price for the cheapest shipping method to the UK) and you would only have to pay shipping costs of .



A special note to our US based customers:

Due to covid19 and the thereby caused problems in international shipping, we can only offer one shipping method to the US for the time being. That one shipping method is “Shipping by USDS parcel (incl. tracking)” for . Normally we would also offer shipping by Airmail (without tracking) for and that shipping method, as the cheaper one, would be the one that would be free if your order qualifies for free shipping. As a result “Shipping by USDS parcel (incl. tracking)” would only qualify for reduced shipping then and that is why there is no free shipping to the US at the moment, only reduced shipping. We will include further shipping methods, including one the qualifies for free shipping, as soon as international shipping is back to normal again.



4. Packing:

We do pack all orders as carefully as possible and use various means to protect your products from taking damage during transportation. We use stable cardboard cartons to start with and pack your products in small pressure lock bags that we additionally fill with soft foam flakes. Once those bags are in the cartons the cartons are than filled with shipping peanuts.

And what if your order should arrive damaged nonetheless? Well, simply inform us about the damages (please email to: info@conversionworld.de) and we will most likely send you replacements for the broken parts immediately and at our expense of course. (It will speed up this process if you send us pictures of the broken bitz together with your declaration of damage right away, because before replacing any broken parts we will most likely ask for such pictures anyways.)



5. Import Duty:

Conversion World is not responsible for any charges you may have to pay in taxes or customs duty. Please contact your local customs office to establish what charges may incur if you order from outside Germany or the EU.



6. Shipping Destinations:

We do ship to these countries and destinations exactly:

If you should find that your country isn´t on that list, feel free to write us to info@conversionworld.de and ask if we can add your country to the list as well. As long as the carriers we use will deliver to your country, we will add it to the list immediately, enabling you to order with us.




*Every term written in italics is a trademark of a company other than Conversion World. Those trademarks are used in this webshop to describe compatibilities only. Conversion World does not challenge those trademarks in any way. All rights are reserved with their respective owners. See the Trademark information for further information.

¹ Prices shown do not include customs or import duties. If goods are to be delivered to a customer within the EU or the UK, prices do include VAT as per the country of destination. If goods are to be delivered to a customer outside the EU or the UK prices do not include any VAT. All prices are plus shipping costs.



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